onedio Legal Notice
We at onedio operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. This legal notice outlines our service scope, user eligibility, and the responsibilities of account holders. We do not offer our services in regions where online wagering is prohibited.
Users are responsible for verifying that access and use of onedio comply with the laws of their own jurisdiction. We provide football sportsbook, live-dealer tables, slot games, and esports markets. Account holders must complete identity verification before withdrawal. Our platform accepts DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet.
This page sets out our legal framework, service restrictions, and user obligations.
Service availability and jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited. Our platform is available only where applicable local law permits. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before opening an account.
If you are accessing onedio from a jurisdiction where online gaming is restricted or prohibited, your account may be suspended or closed. We do not market our services as available in any specific country or region. We frame access as available only where local law permits.
onedio does not claim to be licensed in Indonesia, the European Union, or any other specific jurisdiction. We operate under jurisdiction-restricted framing. Users in supported regions can access our platform. Users in restricted regions cannot. This distinction is central to our legal position.
- User responsibility
- Users are responsible for verifying that access and use comply with their own jurisdiction's law before opening an account.
- Service restriction
- We do not offer our services in jurisdictions where online wagering is prohibited. Accounts from restricted regions may be suspended.
- No country-specific license
- onedio does not claim to be licensed in Indonesia, the EU, or any other specific jurisdiction. We operate under jurisdiction-restricted framing.
- Supported regions
- Our platform is available in supported jurisdictions only. Users in Jakarta, Surabaya, Bandung, Medan, and other supported cities may access onedio where local law permits.
Account eligibility and user obligations
To open an onedio account, you must be of legal age in your jurisdiction and not prohibited by local law from using online gaming platforms. You are responsible for ensuring that your use of onedio complies with all applicable laws and regulations in your jurisdiction.
When you register, you provide your email, phone number, and personal details. You must provide accurate information. We use this information for account verification, payment processing, and regulatory compliance. Before your first withdrawal, we ask for identity documents (government ID and proof of address). This is a standard anti-fraud measure.
You agree not to use onedio for illegal purposes, money laundering, or fraud. You agree not to share your account credentials with third parties. You are responsible for maintaining the confidentiality of your password and account. If you suspect unauthorized access, contact our support team immediately.
Payment and withdrawal terms
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed by our payment partners. We do not charge deposit fees. Your balance is available for football betting, live-dealer tables, slots, and esports markets.
Withdrawals are available subject to account verification and applicable processing windows. You can withdraw your balance using the same payment method you used to deposit. We do not guarantee fixed withdrawal times. Processing windows vary depending on your payment method and account status.
We reserve the right to review withdrawal requests for fraud prevention and regulatory compliance. If we identify suspicious activity, we may delay or decline a withdrawal pending investigation. We will notify you of any such action and provide an opportunity to respond.
Users are responsible for verifying that access and use of onedio comply with the laws of their own jurisdiction. We do not offer our services where online wagering is prohibited.
Data protection and privacy
We protect your personal data with encryption and standard security protocols. We collect your email, phone number, identity documents, and payment information for account management, payment processing, and regulatory compliance. We do not share your data with third parties except as required by law or for payment processing.
Our privacy policy outlines how we handle your information. You can review it through the footer links on any onedio page. We comply with applicable data protection regulations. If you have questions about how we handle your data, contact our support team in English.
We retain your account data for as long as your account is active and for a period thereafter as required by law. If you request account closure, we will delete your personal data subject to legal retention requirements. We do not sell your data to third parties.
Game fairness and dispute resolution
We display game mechanics and odds transparently. Football markets show available bets and odds before you place a wager. Live-dealer tables display rules and payout structures. Slot games show their mechanics and return-to-player information. We do not hide terms or surprise users with hidden fees.
If you have a dispute about a game outcome, account balance, or payment, contact our support team. We investigate disputes and respond within a standard timeframe. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Our support team is available in English to help resolve account issues, payment questions, and game-related disputes. You can reach us via live chat, email, or phone during business hours. We do not offer customer support, but we aim to respond to inquiries within a standard window.
Limitation of liability
onedio provides our platform and services on an "as is" basis. We do not guarantee that our platform will be error-free, uninterrupted, or free from viruses or malicious code. We do not guarantee specific outcomes or earnings from any game.
To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of onedio. This includes loss of profits, loss of data, or business interruption. Our total liability to you is limited to the amount you have deposited on our platform.
We are not responsible for third-party payment processors, internet service providers, or other external services. If you experience technical issues, contact our support team. We will work to resolve the issue within a standard timeframe.
Changes to this legal notice
We may update this legal notice at any time. Changes take effect when posted on our website. Your continued use of onedio after changes are posted constitutes your acceptance of the updated terms.
If you have questions about this legal notice or our service terms, contact our support team in English. We are available via live chat, email, or phone during business hours. We do not offer customer support, but we aim to respond to inquiries within a standard window.