onedio Casino & Sportsbook Data Care
This page describes what we collect when you use onedio and how we keep that data protected. We take your privacy seriously. Our policy outlines what personal information we gather, how we use it, who we share it with, and what rights you have over your data.
We collect information necessary to operate our platform — your email, phone number, identity documents for verification, and payment details. We use this data to manage your account, process deposits and withdrawals, comply with local regulations, and improve our service. We do not sell your data to third parties. We do not use your information for marketing without your consent.
Read on to understand our data practices in detail.
What data we collect on onedio
We collect information in several categories. First, account registration data: your email address, phone number, and password. We use this to create and secure your onedio account. Your email is your login identifier; your phone number is used for account recovery and verification.
Second, identity verification data: government ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We collect this before your first withdrawal to comply with anti-money-laundering regulations and verify your identity. We store these documents securely and do not share them with third parties except where required by law.
Third, payment data: your payment method (e-wallet account, bank account, or virtual account details). We collect this to process your deposits and withdrawals. We do not store your full payment credentials — we use tokenized references managed by our payment processors. Your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet account details are handled by our payment partners, not stored directly on our servers.
Fourth, activity data: your betting history, game sessions, account balance, and login timestamps. We collect this to manage your account, detect fraud, and comply with regulations. We also collect technical data: your IP address, browser type, device type, and operating system. This helps us troubleshoot issues and improve our platform.
- Account data
- Email, phone, password. Used for login and account recovery.
- Identity data
- Government ID, proof of address. Required for withdrawal verification.
- Payment data
- Payment method references (tokenized). Used for deposits and withdrawals.
- Activity data
- Betting history, game sessions, balance, login times. Used for account management and fraud detection.
- Technical data
- IP address, browser, device, OS. Used for troubleshooting and platform improvement.
How we use your data
We use your data for five main purposes. First, account management: we use your email and phone to maintain your onedio account, process your login, and send you account notifications (password resets, withdrawal confirmations, security alerts).
Second, payment processing: we use your payment method and identity data to process deposits and withdrawals. We verify your identity before your first withdrawal to comply with anti-money-laundering regulations. We do not charge fees for deposits or withdrawals, but payment processors may apply their own fees.
Third, regulatory compliance: we use your identity data and activity history to comply with local gaming regulations and anti-fraud requirements. We may be required to share limited data with regulatory authorities if requested by law.
Fourth, fraud detection: we monitor your account activity for suspicious patterns (unusual login locations, rapid withdrawals, account takeover attempts). We use your technical data (IP address, device type) to detect and prevent fraud.
Fifth, service improvement: we analyze aggregated, anonymized data to improve our platform. We do not use your personal data for marketing or advertising without your explicit consent. We do not sell your data to third parties.
Data storage and third-party processors
We store your data on secure servers. Our servers may be located outside your jurisdiction — specifically, in data centres operated by cloud providers in supported regions. Your data is encrypted in transit and at rest. We use industry-standard encryption protocols to protect your information.
We work with third-party processors to operate our platform. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment partners) handle your payment credentials. Email providers send our notifications. Cloud infrastructure providers host our servers. These processors are bound by confidentiality agreements and are not permitted to use your data for their own purposes.
We do not share your personal data with third parties except where necessary to provide our service or where required by law. We do not sell your data. We do not use your data for marketing without your consent. If we are required to disclose your data by court order or regulatory authority, we will notify you unless legally prohibited from doing so.
We at onedio protect your data with encryption, limit access to authorized staff, and do not share your information with third parties except where necessary to operate our service.
Your rights and data access
You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide this information within a standard timeframe.
You have the right to correct inaccurate data. If your email, phone, or address is incorrect, you can update it through your account dashboard or by contacting our support team.
You have the right to request deletion of your data. If you close your onedio account, we will delete your personal data within a standard timeframe, except where we are required to retain it for regulatory or legal reasons (e.g., anti-money-laundering records).
You have the right to object to certain uses of your data. If you do not wish to receive account notifications or service updates, you can opt out through your account settings. You cannot opt out of essential communications (security alerts, withdrawal confirmations) as these are necessary to operate your account.
Cookies and tracking
We use cookies to operate our platform. Cookies are small files stored on your device that help us remember your login status, preferences, and activity. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods).
We use cookies for three purposes: authentication (to keep you logged in), functionality (to remember your preferences), and analytics (to understand how you use our platform). We do not use cookies for advertising or third-party tracking.
You can control cookies through your browser settings. Most browsers allow you to disable cookies or receive a warning before a cookie is stored. Disabling cookies may affect your ability to use onedio — for example, you may need to log in more frequently.
Data retention and account closure
We retain your data for as long as your account is active. If you close your onedio account, we delete your personal data within a standard timeframe, except where we are required to retain it by law.
We are required to retain certain data for anti-money-laundering and tax compliance purposes. This data is retained for the period specified by local regulations (typically 5-7 years) and then deleted. During this retention period, your data is not used for any purpose other than regulatory compliance.
If you request account closure, contact our support team. We will process your request and confirm deletion of your personal data within a standard timeframe. You will receive a confirmation email when your account is closed.
Security and data breaches
We protect your data with encryption, firewalls, and access controls. Our staff can access your data only for legitimate business purposes (account support, fraud investigation, regulatory compliance). We do not access your account without your request.
If we discover a data breach, we will notify you within a standard timeframe and describe what data was affected. We will also notify relevant regulatory authorities as required by law. We maintain cyber insurance and incident response procedures to minimize the impact of any breach.
If you suspect unauthorized access to your onedio account, change your password immediately and contact our support team. We can review your account activity and help you secure your account.
Contact and policy updates
If you have questions about our privacy practices, contact our support team in English. You can reach us via live chat, email, or phone during business hours. We will respond to privacy inquiries within a standard timeframe.
We may update this privacy policy from time to time. If we make material changes, we will notify you by email or through your onedio account. Your continued use of our platform after such notification constitutes your acceptance of the updated policy.
This policy is effective as of the date shown at the bottom of this page. We review our practices regularly to ensure we comply with local data protection regulations and industry standards. If you have concerns about our data practices, you may also contact your local data protection authority.